Terms and Conditions
Terms and Conditions
Welcome to Twindle. By accessing or using our website (www.twindle.in), you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.
1. General
- These terms apply to all visitors, users, and customers of Twindle.
- Twindle reserves the right to update or modify these terms at any time without prior notice. Changes will take effect once posted on the website.
2. Products and Orders
- All products listed on our website are subject to availability.
- We reserve the right to limit quantities or discontinue products at any time.
- By placing an order, you agree that all information provided is accurate and complete.
- Customized or personalized orders may have different processing times and may not be eligible for returns (see Section 6).
3. Pricing and Payments
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- We accept payments securely via Phonepay.
- In case of pricing errors, we reserve the right to cancel or modify an order, with notice to the customer.
4. Shipping and Delivery
- We offer domestic and international shipping to selected countries.
- Delivery timelines may vary depending on the location and product type.
- We are not responsible for delays caused by shipping providers or customs processes.
- Customers are responsible for providing accurate shipping details.
5. Cancellations
- Orders can be cancelled within 3 hours of placement, provided they have not yet been processed or shipped.
- For personalized items, cancellations are only accepted if the customization process has not started.
6. Returns and Refunds
- Returns are accepted for damaged or incorrect products within 7 days of delivery. Please provide photos as proof.
- Personalized or customized items are non-refundable unless they arrive damaged or incorrect.
- Refunds (if applicable) will be processed to the original method of payment within 7–10 business days.
7. Intellectual Property
- All content on the website, including images, text, graphics, logos, and product designs, is the property of Twindle and may not be copied, reproduced, or used without permission.
8. Privacy
- Your use of our website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal data.
9. Limitation of Liability
- Twindle shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Governing Law
- These terms are governed by the laws of India.
- Any disputes arising from these terms shall be resolved in the courts of [Your Registered Business Location in India].
11. Contact Us
If you have any questions about these Terms and Conditions, feel free to contact us at:
📧 info@twindle.in
📞 +91 8448426916
